New Account
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- Re: New Account
New Account
21-06-2012 1:55 PM
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Hope i've posted this in the right area.
I signed up for BB and Phone on Tuesday and was just wondering when I might expect to be told a date when my service will be transfered to Plusnet?
Also do I need to notify Talk Talk?
I've heard that if I do they will cut me off but on your website it says "If you haven't already, you'll need to let your current broadband and phone provider know you're moving to us."
Another thing is on the same page it says "We'll take your first monthly payment 1 month after your service becomes active."
But I already paid for a month by Credit Card when I signed up.
Just a bit confused about the above so would appciate some clarification, Thanks.
Regards,
Wayne
Re: New Account
21-06-2012 2:25 PM
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Some manual checks need to be done against the line so I'll see if I can flag someone up to do that now for us, with that in mind we should have an answer for you within 24 hours.
Quote Also do I need to notify Talk Talk?
You don't need to, but I do always advise contacting the losing provider.
Quote But I already paid for a month by Credit Card when I signed up.
The payment you've made is for the set up fee and the first month of line rental, so the first month of broadband is what's billed after activation.
I hope that clears things up, please let me know if not!
Re: New Account
21-06-2012 4:24 PM
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Quote Hi there and welcome to the forums,
Thanks.
Quote Some manual checks need to be done against the line so I'll see if I can flag someone up to do that now for us, with that in mind we should have an answer for you within 24 hours.
OK, Thanks for that.
Quote The payment you've made is for the set up fee and the first month of line rental, so the first month of broadband is what's billed after activation.
Was free setup as I understand it, line rental and broadband is that a sepate amount? I understood it was to be £19.48 per month for both?
Regards,
Wayne
Re: New Account
22-06-2012 2:00 PM
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Just checked on the invoice and it's for £19.48 so includes your first month's line rental and first month's broadband (don't worry, you'll not pay the second month's broadband until a month after the broadband activates).
Hope that clears things up for you.
Re: New Account
22-06-2012 2:20 PM
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Quote Just checked on the invoice and it's for £19.48 so includes your first month's line rental and first month's broadband (don't worry, you'll not pay the second month's broadband until a month after the broadband activates).
OK Thanks for that, any news on the activation date yet?
One other thing, does the 10GB limit apply to downloads and uploads or just downloads?
Regards,
Wayne
Re: New Account
22-06-2012 2:27 PM
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Re: New Account
22-06-2012 2:52 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: New Account
22-06-2012 3:51 PM
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Re: New Account
23-06-2012 1:49 AM
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THE BOX ARRIVED WITH ROUTER...
i sat back with a cuppa and read the liitle booklet..
was so easy to understand and did what it said word by word...
im not that clever ,, but wow! IT WAS ALL UP AND RUNNING..
SO QUICK , ITS FANTASTIC
Re: New Account
25-06-2012 4:51 PM
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Quote from: waynemorrell ... but on your website it says "If you haven't already, you'll need to let your current broadband and phone provider know you're moving to us."
Another thing is on the same page it says "We'll take your first monthly payment 1 month after your service becomes active."
I can't see those statements, could you post a link please?
Jojo
Re: New Account
26-06-2012 9:48 AM
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Quote from: Oldjim Uploads and downloads
OK Thanks.
Re: New Account
26-06-2012 9:49 AM
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Quote from: jelv ... and remember that usage between midnight and 8am is totally free so save your big downloads till then if possible.
OK didn't know that, thanks.
Re: New Account
26-06-2012 9:55 AM
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Quote from: Matt I've just asked one of our provisioning agents to take a look at the account for you, there should be an update on there soon.
Have been given a date now, well actually 2, one e-mail quoted 06/07 and another 07/07, so guess all will be done by 07/07.
Re: New Account
26-06-2012 9:57 AM
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Quote from: kdoug007 wayne im a newbie of 4 weeks now.. and was with BT..
THE BOX ARRIVED WITH ROUTER...
i sat back with a cuppa and read the liitle booklet..
was so easy to understand and did what it said word by word...
im not that clever ,, but wow! IT WAS ALL UP AND RUNNING..
SO QUICK , ITS FANTASTIC
OK, thanks but actually im using my own router so will have to reprogram it with the Plusnet details when the time comes but dont anticipate any problems.
Re: New Account
26-06-2012 10:17 AM
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Quote I can't see those statements, could you post a link please?
Jojo
Its here, https://portal.plus.net/index_portal.html?home=login
Although I suspect its not visable to everyone so I have attached a screenshot to this message.
jim:green image removed because it contains your email address mod:end
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