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[#1]

Hi there,
Hope i've posted this in the right area.
I signed up for BB and Phone on Tuesday and was just wondering when I might expect to be told a date when my service will be transfered to Plusnet?
Also do I need to notify Talk Talk?
I've heard that if I do they will cut me off but on your website it says "If you haven't already, you'll need to let your current broadband and phone provider know you're moving to us."
Another thing is on the same page it says "We'll take your first monthly payment 1 month after your service becomes active."

But I already paid for a month by Credit Card when I signed up.
Just a bit confused about the above so would appciate some clarification, Thanks.
Regards,
Wayne

[#2]

Hi there and welcome to the forums,
Some manual checks need to be done against the line so I'll see if I can flag someone up to do that now for us, with that in mind we should have an answer for you within 24 hours.

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Also do I need to notify Talk Talk?

You don't need to, but I do always advise contacting the losing provider.

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But I already paid for a month by Credit Card when I signed up.

The payment you've made is for the set up fee and the first month of line rental, so the first month of broadband is what's billed after activation.
I hope that clears things up, please let me know if not!

[#3]

Hi Adam,

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Hi there and welcome to the forums,

Thanks.

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Some manual checks need to be done against the line so I'll see if I can flag someone up to do that now for us, with that in mind we should have an answer for you within 24 hours.

OK, Thanks for that.

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The payment you've made is for the set up fee and the first month of line rental, so the first month of broadband is what's billed after activation.

Was free setup as I understand it, line rental and broadband is that a sepate amount? I understood it was to be £19.48 per month for both?
Regards,
Wayne

[#4]

Hi there,
Just checked on the invoice and it's for £19.48 so includes your first month's line rental and first month's broadband (don't worry, you'll not pay the second month's broadband until a month after the broadband activates).
Hope that clears things up for you.

[#5]

Hi Matt,

Quote

Just checked on the invoice and it's for £19.48 so includes your first month's line rental and first month's broadband (don't worry, you'll not pay the second month's broadband until a month after the broadband activates).

OK Thanks for that, any news on the activation date yet?
One other thing, does the 10GB limit apply to downloads and uploads or just downloads?
Regards,
Wayne

[#6]

Uploads and downloads

[#7]

... and remember that usage between midnight and 8am is totally free so save your big downloads till then if possible.

[#8]

I've just asked one of our provisioning agents to take a look at the account for you, there should be an update on there soon.

[#9]

wayne im a  newbie  of  4  weeks now..  and  was  with BT..
    THE  BOX    ARRIVED WITH ROUTER...
i  sat back with a  cuppa  and  read the  liitle  booklet..
  was  so  easy to understand  and  did  what it  said  word by  word...
  im  not  that clever ,, but  wow!  IT WAS ALL  UP AND  RUNNING..
  SO  QUICK  , ITS  FANTASTIC

[#10]

Hi waynemorrell,

Quote from: waynemorrell

... but on your website it says "If you haven't already, you'll need to let your current broadband and phone provider know you're moving to us." Another thing is on the same page it says "We'll take your first monthly payment 1 month after your service becomes active."

I can't see those statements, could you post a link please?
Jojo

[#11]

Quote from: Oldjim

Uploads and downloads

OK Thanks.

[#12]

Quote from: jelv

... and remember that usage between midnight and 8am is totally free so save your big downloads till then if possible.

OK didn't know that, thanks.

[#13]

Quote from: Matt

I've just asked one of our provisioning agents to take a look at the account for you, there should be an update on there soon.

Have been given a date now, well actually 2, one e-mail quoted 06/07 and another 07/07, so guess all will be done by 07/07.

[#14]

Quote from: kdoug007

wayne im a  newbie  of  4  weeks now..  and  was  with BT..     THE  BOX     ARRIVED WITH ROUTER... i  sat back with a  cuppa  and  read the  liitle  booklet..   was  so  easy to understand  and  did  what it  said  word by  word...   im   not  that clever ,, but  wow!  IT WAS ALL  UP AND   RUNNING..    SO  QUICK  , ITS  FANTASTIC

OK, thanks but actually im using my own router so will have to reprogram it with the Plusnet details when the time comes but dont anticipate any problems.

[#15]

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I can't see those statements, could you post a link please? Jojo

Its here, https://portal.plus.net/index_portal.html?home=login
Although I suspect its not visable to everyone so I have attached a screenshot to this message.
jim:green image removed because it contains your email address mod:end