The "legals" section at the bottom of the website page http://www.plus.net/packages/ says [quote=http://www.plus.net/packages/] How to claim your £50 cashback: 1. Sign up for Plusnet Broadband and Home Phone. 2. Within 2 working days you'll receive an email containing a link to a claim form. 3. Complete and submit the claim form. 4. Now wait 30 days, following the activation of your service. 5. We'll post your £50 cheque to you within the next 30 days. If that process is not working for you, you could give the CSC a ring on 0800 432 0200. Alternatively the Digital Care Team will likely respond here when they are back on duty on Monday. You might find more information in "Closed Questions" http://www.plus.net/my.html?action=questions. Select "Closed Questions in the last 30 days" and click Go (or "Closed Quesions within date range" if you need to go back further).