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Billing reminders

glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Billing reminders

It would be a very good idea to include the amount to be billed when sending out billing reminders.
5 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Billing reminders

D'you mean the notices sent advising when you'll be billed? If so I'm not sure we could do as those are sent out in advance of your billing date so the invoice hasn't actually been generated. I'll ask though.
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Billing reminders

My mobile phone company (and every other bill I pay) sends me a reminder every month to say X amount will be deducted on such a date surely that must be possible with PlusNet..
Moderator
Moderator
Posts: 26,428
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Registered: 14-04-2007

Re: Billing reminders

T-Mobile send me a text advising me my mobile bill is available online and the date a payment will be taken, no mention of how much.
Up until August last year they also quoted the bill total in the text but stopped for some reason.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: Billing reminders

Well I get an email from Plusnet on every billing date saying the amount they will be taking by direct debit.
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Billing reminders

I think the problem is that for people not paying by direct debit the reminder is sent out a few days before the month end. If they also have home phone there may be chargeable calls in the intervening time so the final amount will not be known at the time of sending the email.
jelv (a.k.a Spoon Whittler)
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