Leaving sadly due to price rise
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- Leaving sadly due to price rise
Leaving sadly due to price rise
23-07-2015 3:30 PM
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Am i right in thinking there will be no early termination fee even though i'm in contract?
Also if plusnet can match that bt deal i would be pursaded to stay i really don't care about tv as i rarely use it i use netflix and other services more.
Re: Leaving sadly due to price rise
23-07-2015 3:46 PM
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Maybe not such a good deal after all.
Re: Leaving sadly due to price rise
23-07-2015 3:46 PM
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Sorry to hear that you're thinking of leaving. You are correct in that termination charges won't apply within 30 days of receipt of the email.
Best bet is to speak with our Customer Options team on 0800 013 2632.
Matty
Re: Leaving sadly due to price rise
23-07-2015 3:51 PM
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Ask what the cashback tracker says and make sure a cashback escalation has been done, if still no joy you will need to call at a later date and get the advisor to add your case to the priority tracker (only possible where a cashback escalation process has been followed beforehand)
Re: Leaving sadly due to price rise
23-07-2015 3:59 PM
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The issue with calling customer support is the horendous waiting times to get through to anyone.
Re: Leaving sadly due to price rise
23-07-2015 4:15 PM
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Re: Leaving sadly due to price rise
23-07-2015 4:20 PM
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Re: Leaving sadly due to price rise
23-07-2015 4:34 PM
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Re: Leaving sadly due to price rise
23-07-2015 4:39 PM
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Re: Leaving sadly due to price rise
23-07-2015 4:46 PM
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Re: Leaving sadly due to price rise
23-07-2015 4:48 PM
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Glad you got it sorted
A couple people I know got paid cashback from quidco despite their order to the ISP being cancelled, perhaps you will also get lucky!
Re: Leaving sadly due to price rise
27-07-2015 3:46 PM
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Re: Leaving sadly due to price rise
28-07-2015 8:35 PM
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Re: Leaving sadly due to price rise
28-07-2015 8:35 PM
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Re: Leaving sadly due to price rise
28-07-2015 8:59 PM
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