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Incorrect Bill

carolineh
Newbie
Posts: 2
Registered: ‎22-12-2018

Incorrect Bill

I have recently switched to a new contract with PlusNet, having been with them for many years now.  The new contract was on a special offer and to get this special offer, I switched my home phone to PlusNet too from BT.  Unfortunately my bill is incorrect, and I am being overcharged by £4.49 a month.   The correct discount for my fibre broadband is not being shown on the bill.  

I have the printout of the Question which clearly states the new offer that I accepted.  I am happy to provide this Question Number by private message if there is anyone from PlusNet who can deal with this for me?

 I'm sorry but online chat is unavailable and I cannot find an email address to write to. So I have had to resort to this forum. 

Hopefully Plusnet support can resolve my query here?  Many thanks. 

2 REPLIES 2
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,384
Thanks: 247
Fixes: 59
Registered: ‎07-12-2017

Re: Incorrect Bill

Hi @carolineh, I'm really sorry for the issues with your bill.

 

I have taken a look into this and provided further details here for you.

 

Please get back to me if we can assist further.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
carolineh
Newbie
Posts: 2
Registered: ‎22-12-2018

Re: Incorrect Bill

My thanks to Plusnet Support who had replied to me on this issue privately.  They have arranged a refund and I hope that the correct discount will now be showing on the next bill.  Many thanks!