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Cooling off period on broadband

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Dabbler
Posts: 12
Thanks: 1
Fixes: 1
Registered: ‎28-02-2019

Cooling off period on broadband

Hi, Ive just tonight joined Plusnet on a Fibre and fone  18 m package, can anyone here tell me if there is a cooling off period in case I want to cancel the order as I didnt notice it when i signed up. thanks for any help.

10 REPLIES 10
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Rising Star
Posts: 52
Thanks: 23
Fixes: 1
Registered: ‎09-01-2018

Re: Cooling off period on broadband

Yes, there is.  If memory serves it's fourteen days.

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Pro
Posts: 284
Thanks: 148
Fixes: 3
Registered: ‎02-12-2016

Re: Cooling off period on broadband

Yes it is 14 days from the time that you sign up and not from when the service becomes active.

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Moderator
Moderator
Posts: 23,473
Thanks: 4,005
Fixes: 1,024
Registered: ‎11-01-2008

Re: Cooling off period on broadband


Moderators Note


This topic has been moved from Fibre to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Plusnet Help Team
Plusnet Help Team
Posts: 17,209
Thanks: 5,298
Fixes: 900
Registered: ‎21-04-2017

Re: Cooling off period on broadband

Hi there.

I can confirm that your 14 day cooling off period begins from the day after a contract is agreed.

If you have any questions or concerns about your new service feel free to let us know and we'll be happy to try to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Dabbler
Posts: 12
Thanks: 1
Fixes: 1
Registered: ‎28-02-2019

Re: Cooling off period on broadband

Thanks for all the replys,   When is the contract agreed?, is that during me joining and giving my bank details, or is it when the service begins in a months time.  Thanks for the help

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Pro
Posts: 284
Thanks: 148
Fixes: 3
Registered: ‎02-12-2016

Re: Cooling off period on broadband

As I stated in post 3, it starts at sign up time. This is confirmed by @Gandalf in his post as the day after sign up.

The cooling off period is not a "try it and if I don't like it I can cancel option.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,209
Thanks: 5,298
Fixes: 900
Registered: ‎21-04-2017

Re: Cooling off period on broadband

No problem. Your contract is agreed at the time of creating your account/signing up.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Dabbler
Posts: 12
Thanks: 1
Fixes: 1
Registered: ‎28-02-2019

Re: Cooling off period on broadband

OK, thanks for all the help with that, my son told me the Forum here is very good which is one of the reasons I signed up.  Thanks.

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Aspiring Pro
Posts: 157
Thanks: 28
Fixes: 4
Registered: ‎10-12-2016

Re: Cooling off period on broadband

surely its from the day the connection goes live...NOT the from the day you sign up..?  otherwise what is the point of it?  the OP's connection isnt going live until 29 days AFTER he signed up - so HOW can he see if he's happy or not hehe? makes no sense...

 

at Sky they start the cooling period on the day the service goes live

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Cooling off period on broadband

That's right @Barkas, the Community here is IMO one of our crowning achievements Smiley

 

Thanks for your comments @snadge. Whilst I can't comment on what Sky do or don't do, I can confirm that as @Gandalf and @agedgopher point out, the cooling off period with Plusnet starts from the day after purchase.