Prompted by this thread: https://community.plus.net/t5/Plusnet-Feedback/We-d-like-some-feedback/m-p/1615357   I must say that I struggle finding information on the PlusNet web-site. I suspect that the trouble is down to trying to make it simple; what's simple to one person isn't to another. For example when I joined I was told I'd be 'given' a router worth £40 but no other details. External research suggested it'd be a F@ST2704N but there were no specifications for this on the web-site, or none that I could find. When I got it I didn't use it for the first week as it took that long to find how to get at the DHCP settings. What I'd like to see is some sort of "Geeks' Corner" that has the technical information for the minority that want it but can easily be avoided by those who don't. At the very least a glossary would be handy — either on the main site or on the forum — eg what is a GEA Test, Bridge Tap, FTTP &c. What do the various router stats mean. When is one better than ten and vice versa. I know some of this stuff but by no means all. Yes, information can be found elsewhere but it would be nice to have it in one place and know it specifically relates to PlusNet rather than being generic. ... View more

I’ve only been a customer for a few days, though nearly became one last year hence my forum joining date. So far all has been very well, which is a most pleasant contrast to my previous ISP where things got off to a bad start and then got worse. The only thing I can say that I wasn’t fully happy with was things going quiet after my ‘phone line was activated on Monday 14 January.  As I hadn’t received my router, or word that it had been dispatched, and the cut-off date for my old service was getting near I telephoned late on Wednesday 23.  The chap I spoke to was helpful, as I’ve come to expect, and said he’d get it sent.  I asked when the broadband itself would be activated and was advised that when my router arrived to ring again and it would be immediately activated and that there was no point doing it earlier as I’d be paying for something I couldn’t use. The next morning I got a text saying that my router was in the post and less than an hour later an e-mail saying my broadband had been activated.  I wasn’t unhappy about this as I’d got a router in my stash of Things That May Be Useful Sometime which I hoped would work (it does) and it was better to have two services for a few days than a gap between.  The PlusNet router arrived on Friday though I’m sticking with the one I initially set-up — a Huawei HG533 for anyone who’s interested — as it seems to be more configurable. Compared to the previous lot PlusNet have been an absolute delight so far; I’m paying a much lower price and getting far better service.  No more wrestling with a multi-layered automatic switchboard which seems to have been designed to stop people getting through, calls are answered much faster (though if there is a delay PlusNet have better hold music) and when you are connected you get through to somebody who knows what they are talking about. ... View more