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Cannot view bills error

FIXED
Highlighted
Newbie
Posts: 2
Fixes: 1
Registered: ‎31-03-2020

Cannot view bills error

Hi,

Having an issue not being able to view any bills on the system. Had it last time I checked a few weeks back and still persists.

On clicking Billing in the portal, I get:

"Sorry, we are not able to complete this request at the moment, please try again later."

Just to be clear, I have tried this on multple computers on multple browsers with cleared caches. After looking at some similar posts I'm wondering if this is related specifically to my account and not a browser issue?

 

5 REPLIES 5
Highlighted
Newbie
Posts: 2
Fixes: 1
Registered: ‎31-03-2020

Re: Cannot view bills error

Fix

Don't worry, seems like the issue is resolved after the weekend.

 

Highlighted
Dabbler
Posts: 13
Thanks: 3
Registered: ‎18-05-2018

Re: Cannot view bills error

I have the same problem but with a difference - I get a message telling me that I need Adobe Reader to view my bills.  But I already have it installed!  No matter, I delete Adobe Reader and using the link provided by Plusnet re-install it.  But it makes no difference.  I clear the browser cacher but the problem persists.

Anyone else getting this problem?

Highlighted
Newbie
Posts: 2
Registered: ‎07-04-2020

Re: Cannot view bills error

I'm still having this issues today in terms of viewing my bills regardless of browser. I'm still getting the error message - "Sorry, we are not able to complete this request at the moment, please try again later."

What is the fix?

Highlighted
Newbie
Posts: 3
Registered: ‎26-04-2020

Re: Cannot view bills error

I am still getting this problem and they have taken the direct debit payment which is much higher than normal so really need to check my bill, did anyone get a fix for this?
Highlighted
Newbie
Posts: 2
Registered: ‎07-04-2020

Re: Cannot view bills error

When I last logged in I was able to view the bills online so for me this appears to have been resolved. Let’s hope it’s all ok next month!