Cannot view bill in new billing system
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Cannot view bill in new billing system
on 01-09-2018 5:01 PM - last edited on 02-09-2018 9:45 PM by Mav
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Just moved to Plusnet today and getting this message since this morning when I try to access my account online. Is this usual with Plusnet?
Moderator's note by Mike (Mav): Changed thread title after merge.
Re: Thanks for visiting, we'll be back soon
01-09-2018 5:06 PM
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Plusnet are in the process of updating their billing system so you may see the above message over the weekend.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Thanks for visiting, we'll be back soon
01-09-2018 5:18 PM
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Re: Thanks for visiting, we'll be back soon
01-09-2018 5:30 PM
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Re: Thanks for visiting, we'll be back soon
01-09-2018 5:51 PM
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The most recent update is from a week ago.
Re: Thanks for visiting, we'll be back soon
01-09-2018 7:22 PM
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@cjagsTry this https://plusnet.servicestatus.net/plusnet/status
Billing system gone to pot?
02-09-2018 10:12 AM
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Don't know what's going on a PlusNet (tried phoning them twice, can't tell me anything, plusnet help is not responding to tweets or direct messages), although it seems like the billing system has gone to pot.
Have been a PlusNet customer for over a decade, pay by direct debit, money goes out of my account regular as clockwork. Until this morning wake up to an email saying my bill hasn't been paid and then later this morning I get text saying my bill for my monthly broadband payment hasn't been paid?
Nothing has changed my end, sufficient funds in my account and PlusNet are telling me nothing.
Very unimpressed with this and am genuinely worried I may lost my phone/broadband.
Anyone else having any billing issues?
Re: Billing system gone to pot?
02-09-2018 10:19 AM - edited 02-09-2018 10:20 AM
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Plusnet are currently updating their billing system which is a major project.
They have said that some bills for this month will be delayed.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Billing system gone to pot?
02-09-2018 10:22 AM
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Oh right, I wish they'd told me that when I phoned up.
Also the sending of emails and texts saying my bill hasn't been paid is certainly alarming.
I've already paid twice for my BT Sport app this month as a result of this and only really questioned what was going on when my monthly broadband seemed not to have failed.
These things should be better communicated.
But thank you very much for the reply.
Re: Thanks for visiting, we'll be back soon
02-09-2018 11:56 AM
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https://community.plus.net/t5/Service-Information/bd-p/ServiceStatus
Re: Thanks for visiting, we'll be back soon
02-09-2018 11:59 AM - edited 02-09-2018 12:01 PM
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Click on Website icon.
Re: Thanks for visiting, we'll be back soon
02-09-2018 12:18 PM
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Re: Thanks for visiting, we'll be back soon
02-09-2018 12:34 PM
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That's a good point since Service Status is meant for events that affect large numbers of users, and Member Centre availability will generally fall into that category. On the other hand Service Information is for events affecting smaller numbers of users.
Something to be looked at when the current billing transformation settles in.
Re: Thanks for visiting, we'll be back soon
02-09-2018 1:05 PM
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Re: Thanks for visiting, we'll be back soon
02-09-2018 1:14 PM
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It is back - but not working.
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