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Awful connection

Donkeyman
Newbie
Posts: 1
Registered: ‎03-07-2025

Awful connection

Has anyone had any issues in the last few days with connection?

I used to get around 300 Mbps, however the last few days has been awful.

My phone is picking up - 1.60Mbps

My PlayStation (wireless) - 12.3 Mbps

 

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4 REPLIES 4
jab1
The Full Monty
Posts: 25,111
Thanks: 9,062
Fixes: 385
Registered: ‎24-02-2012

Re: Awful connection

Report a fault via https://www.plus.net/help/report-a-problem/

If it replies 'no fault found' - post back for further guidance.

John
bmc
Seasoned Hero
Posts: 5,880
Thanks: 2,194
Fixes: 117
Registered: ‎28-02-2017

Re: Awful connection

@Donkeyman 

Have you tried a speed test on a wired connection?

 

Brian

Baldrick1
Moderator
Moderator
Posts: 14,737
Thanks: 7,635
Fixes: 479
Registered: ‎30-06-2016

Re: Awful connection

Moderator's note:
Thread moved from Broadband to Full Fibre

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

krusty
Aspiring Pro
Posts: 259
Thanks: 69
Registered: ‎09-08-2017

Re: Awful connection

do what @bmc has suggested and what speed package are you on?