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Cannot view account information
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Cannot view account information
24-01-2023 9:41 PM
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When I try to view the "Offers & Upgrades" or "Manage Account" pages on my account, I cannot view these pages as the error below is displayed.
"An error has occurede. You can't change your products for the moment, you already have a product change in progress.
Can you help me with this.
Thanks
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Re: Cannot view account information
24-01-2023 9:49 PM
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@Stevenh84 As I have said in reply to many similar questions, this is due to a systematic failure in Plusnets accounts system. it will hopefully get picked up and corrected here by one of the Help Team.
John
Re: Cannot view account information
25-01-2023 8:15 AM
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Hi @Stevenh84,
I've had a look for you and I've cleared the error so you should be able to view your account pages normally.
Let me know if there are any issues.
Anoush Mortazavi
Operations Assurance Professional
Plusnet
Operations Assurance Professional
Plusnet
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