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Call plan change date

gingerceej
Hooked
Posts: 5
Registered: ‎01-04-2020

Call plan change date

I've recently changed my call plan to unlimited anytime calls. The change date on the confirmation page was 2nd April, but the confirmation email says 30th April. Is there any possibility of having this applied with immediate effect?

2 REPLIES 2
198kHz
Hero
Posts: 4,994
Thanks: 1,801
Fixes: 31
Registered: ‎30-07-2008

Re: Call plan change date

Welcome to the forum.  😊

 

A new or changed call plan normally starts on the next billing date.

Some Plusnet staff can intervene to make it immediate. Have a look to see who's online at the bottom od this page and try PMing one.

https://community.plus.net/

The older I get, the earlier it gets late.

ADSL2+   Billion 8800NL
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,554
Thanks: 6,055
Fixes: 1,016
Registered: ‎21-04-2017

Re: Call plan change date

Thanks for your time on the phone, as discussed after battling the system I've put through the instant account change and your new call plan is now active. I've added a bit more information on to a support ticket Here.

Let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team