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Call plan change date

Posts: 7
Registered: ‎01-04-2020

Call plan change date

I've recently changed my call plan to unlimited anytime calls. The change date on the confirmation page was 2nd April, but the confirmation email says 30th April. Is there any possibility of having this applied with immediate effect?

Seasoned Hero
Posts: 5,693
Thanks: 2,733
Fixes: 39
Registered: ‎30-07-2008

Re: Call plan change date

Welcome to the forum.  😊


A new or changed call plan normally starts on the next billing date.

Some Plusnet staff can intervene to make it immediate. Have a look to see who's online at the bottom od this page and try PMing one.

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
Community Gaffer
Community Gaffer
Posts: 26,402
Thanks: 10,062
Fixes: 1,577
Registered: ‎21-04-2017

Re: Call plan change date

Thanks for your time on the phone, as discussed after battling the system I've put through the instant account change and your new call plan is now active. I've added a bit more information on to a support ticket Here.

Let us know if there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi