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Billing incorrect

Jamieg94
Newbie
Posts: 3
Registered: ‎24-08-2022

Billing incorrect

‎14-09-2022 12:59 PM

It's saying my bill is £46 ish a month but it's not put the discount on I'm suppose to have, when I signed up it was suppose to be £24 approx due to discount, this is 2nd issue I've had since signing up so can the discount be applied to my account please as someone has overlooked it
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dvorak
Moderator
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Posts: 29,526
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Registered: ‎11-01-2008

Re: Billing incorrect

‎14-09-2022 1:13 PM


Moderators Note


This topic has been moved from Broadband to My Account / Billing

Customer / Moderator
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If it fixed it click 'This fixed my problem'
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SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,916
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Fixes: 96
Registered: ‎22-01-2018

Re: Billing incorrect

‎18-09-2022 10:14 AM

Hiya @Jamieg94,

 

I'm really sorry for the confusion over your account and for the frustrations this will be causing.

 

I have mulled over the account and I can only see the email here in relation to the contract. 

 

Can you PM me a screen shot of the welcome email you received so that I can get this sorted.  

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
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