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Billing incorrect

Posts: 3
Registered: ‎24-08-2022

Billing incorrect

It's saying my bill is £46 ish a month but it's not put the discount on I'm suppose to have, when I signed up it was suppose to be £24 approx due to discount, this is 2nd issue I've had since signing up so can the discount be applied to my account please as someone has overlooked it
Posts: 29,362
Thanks: 6,581
Fixes: 1,481
Registered: ‎11-01-2008

Re: Billing incorrect

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Plusnet Help Team
Plusnet Help Team
Posts: 1,879
Thanks: 406
Fixes: 91
Registered: ‎22-01-2018

Re: Billing incorrect

Hiya @Jamieg94,


I'm really sorry for the confusion over your account and for the frustrations this will be causing.


I have mulled over the account and I can only see the email here in relation to the contract. 


Can you PM me a screen shot of the welcome email you received so that I can get this sorted.  


If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team