Billing incorrect

Jamieg94 · ‎24-08-2022

It's saying my bill is £46 ish a month but it's not put the discount on I'm suppose to have, when I signed up it was suppose to be £24 approx due to discount, this is 2nd issue I've had since signing up so can the discount be applied to my account please as someone has overlooked it

dvorak · ‎11-01-2008

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This topic has been moved from Broadband to My Account / Billing

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SammyM · ‎22-01-2018

Hiya @Jamieg94,

I'm really sorry for the confusion over your account and for the frustrations this will be causing.

I have mulled over the account and I can only see the email here in relation to the contract.

Can you PM me a screen shot of the welcome email you received so that I can get this sorted.

If this post resolved your issue please click the 'This fixed my problem' button

Sammy M - Sheffield Team
Plusnet Help Team

Billing incorrect

Billing incorrect

Re: Billing incorrect

Re: Billing incorrect