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Discount not applied any more

h_f
Newbie
Posts: 3
Registered: ‎13-09-2022

Discount not applied any more

I have just looked at my latest bill, and the discount I used to have of ~£12 isn't on there. There is still 7 months left on the contract. Can anyone help?

2 REPLIES 2
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,879
Thanks: 406
Fixes: 91
Registered: ‎22-01-2018

Re: Discount not applied any more

Hiya @h_f

 

We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.

 

I would really like to look into this for you and I really appreciate you bringing this to my attention. 

 

Can you PM me your username? You may have to create a few posts to be allowed to PM us first. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
h_f
Newbie
Posts: 3
Registered: ‎13-09-2022

Re: Discount not applied any more

Thank you! I will PM you