Beyond the 5 day limit still no MAC
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Beyond the 5 day limit still no MAC
30-11-2014 6:42 PM
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Good Evening,
I am trying to migrate from PN to BT and requested a MAC key on 3:08pm, Friday 21 Nov 2014 (per my Question #95015373)
Please note, I have still not received the MAC key from PN which places PN in breach of ofcom regs for supply of the key.
I have initiated the migration with BT
Could a PN customer service person please look into this as i do not wish to receive a transfer charge on account closure.
Thank you.
Re: Beyond the 5 day limit still no MAC
30-11-2014 6:59 PM
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This isn't an acceptable method of asking for one
You need to phone Cancellations or write a letter
http://www.plus.net/support/customer_service/using/grass_is_greener.shtml
Re: Beyond the 5 day limit still no MAC
30-11-2014 7:02 PM
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jim:quote
Re: Beyond the 5 day limit still no MAC
30-11-2014 7:04 PM
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I assume you have checked closed tickets on your account
If there isn't anything there then someone has screwed up and I am sure it will be picked up tomorrow
Re: Beyond the 5 day limit still no MAC
30-11-2014 7:18 PM
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Yes i checked its still open and i have left a follow up message.
Re: Beyond the 5 day limit still no MAC
30-11-2014 7:58 PM
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Re: Beyond the 5 day limit still no MAC
01-12-2014 8:04 PM
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So Monday has gone by, still no response from PN...............
Re: Beyond the 5 day limit still no MAC
01-12-2014 9:27 PM
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Quote from: alanobrien
Yes i checked its still open and i have left a follow up message.
If you reply to a ticket, it gets put to the bottom of the queue again - your best bet is to phone cancellations as above and ask for one there and then if possible.
Fingers crossed you get it sorted soon - PN don't do this kind of thing maliciously but sometimes things do get overlooked
Re: Beyond the 5 day limit still no MAC
03-12-2014 9:32 AM
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Sorry about this, I've just generated your MAC and updated your ticket.
Re: Beyond the 5 day limit still no MAC
04-12-2014 11:14 AM
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Thank you..
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