Beyond the 5 day limit still no MAC

[#1]

Good Evening,
I am trying to migrate from PN to BT and  requested a MAC key on 3:08pm, Friday 21 Nov 2014  (per my Question #95015373)
Please note,      I have still not received the MAC key from PN which places PN in breach of ofcom regs for supply of the key.
I have initiated the migration with BT
Could a PN customer service person please look into this as i do not wish to receive a transfer charge on account closure.
Thank you.

[#2]

Reading between the lines - you asked for a MAC by ticket
This isn't an acceptable method of asking for one
You need to phone Cancellations or write a letter
http://www.plus.net/support/customer_service/using/grass_is_greener.shtml

[#3]

No, i phoned cancellations,  the request  was recorded in the ticket referenced above...........heard nothing since.
jim:quote

[#4]

Odd
I assume you have checked closed tickets on your account
If there isn't anything there then someone has screwed up and I am sure it will be picked up tomorrow

[#5]

Yes i checked its still open and i have left a follow up message.

[#6]

Call cancellations again and ask that they give you the MAC code whilst you are on the call. They can do this don't take no for answer.

[#7]

So Monday has gone by, still no response from PN...............

[#8]

Quote from: alanobrien

Yes i checked its still open and i have left a follow up message.

If you reply to a ticket, it gets put to the bottom of the queue again - your best bet is to phone cancellations as above and ask for one there and then if possible.
Fingers crossed you get it sorted soon - PN don't do this kind of thing maliciously but sometimes things do get overlooked

[#9]

Hi there,
Sorry about this, I've just generated your MAC and updated your ticket.

[#10]

Thank you..