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Line Rental Saver - You've diddled me out of a month's line rental!

SludgeIsland
Grafter
Posts: 49
Thanks: 10
Registered: 06-10-2010

Line Rental Saver - You've diddled me out of a month's line rental!

Hi.  I have just received an email telling me that my Line Rental Save is due, and if I do not renew, I will be billed monthly line rental from 31/11/14.  I have just looked through all my PlusNet bills and have found that you have diddled me out of a month's line rental:
01/12/2011 (30326616) Paid monthly line rental up to 31/12/2011
01/01/2012 (30922455) Paid Line Rental Saver to 31/12/2012
01/11/2012 (37082473) Paid Line Rental Saver to 31/12/2013
03/11/2013 (45497931) Paid Line Rental Saver to 31/12/2014.
By your calculations, one of those Line Rental Saver years is only 11 months long! 
I am happy to pay for another year's Line rental Saver, but I do not expect to be charged line rental a second time for the period 01/12/2014 to 31/12/2014..
Many thanks.
Angry
21 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Line Rental Saver - You've diddled me out of a month's line rental!

Hi SludgeIsland.
I've had a look and you are correct. Sorry about this, I'll contact you shortly regarding this issue and we can also discuss Katie's account.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 26,450
Thanks: 695
Fixes: 8
Registered: 10-04-2007

Re: Line Rental Saver - You've diddled me out of a month's line rental!

Discount by the full normal monthly rental for one month and then start the new Line Rental Saver a month later?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Line Rental Saver - You've diddled me out of a month's line rental!

That's one of the options. Alternatively, I can do it at the end of the next LRS.
And another example to add to the list. But you may be interested to here that I am liaising with billing accuracy over all the problems with LRS to get a bit more of an idea of when all of the problems should be resolved.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 26,450
Thanks: 695
Fixes: 8
Registered: 10-04-2007

Re: Line Rental Saver - You've diddled me out of a month's line rental!

Let's hope it doesn't take as long to sort out as the referrals!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
SludgeIsland
Grafter
Posts: 49
Thanks: 10
Registered: 06-10-2010

Re: Line Rental Saver - You've diddled me out of a month's line rental!

Hi jelv
Are you an employee of PlusNet, or are you just someone who likes to have their two-penn'orth on someone else's thread?  Just corious!!
Thanks for your phone call today, Matty.  I am more than pleased with the way PlusNet have responded to my issues:  promptly and courteously.  A credit to your company, your industry, and of course, Yorkshire! 
Grin
SludgeIslandGrinch.
Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: Line Rental Saver - You've diddled me out of a month's line rental!

Your sarcasm is not appropriate.
Jelv has been a PlusNet customer for almost as long as PlusNet has been in business.
Jelv has championed the cause of customers who have been mistreated or mis-charged by errors or omissions in PlusNet's systems, business processes and customer service agent training.
It is important that the root cause of each error highlighted here is found and corrected. Not all customers scrutinise their bills and charges and are consequently liable to be affected by the errors reported and corrected bu actions on this forum.
W-N
Kronos2001
Newbie
Posts: 2
Registered: 14-09-2014

Re: Line Rental Saver - You've diddled me out of a month's line rental!

Quote from: SludgeIsland
Hi.  I have just received an email telling me that my Line Rental Save is due, and if I do not renew, I will be billed monthly line rental from 31/11/14.

There's something not quite right with that date.  My Novembers are only 30 days long.  Looks like the month number got changed.
newagetraveller
Rising Star
Posts: 364
Thanks: 26
Registered: 03-08-2012

Re: Line Rental Saver - You've diddled me out of a month's line rental!

The o.p. no doubt made a typing error? 11 instead of 12. Cool
Going by this  "03/11/2013 (45497931) Paid Line Rental Saver to 31/12/2014."
Kronos2001
Newbie
Posts: 2
Registered: 14-09-2014

Re: Line Rental Saver - You've diddled me out of a month's line rental!

But if the 11 is a typo for 12 then surely there's no problem?  Or at most one day.
SludgeIsland
Grafter
Posts: 49
Thanks: 10
Registered: 06-10-2010

Re: Line Rental Saver - You've diddled me out of a month's line rental!

Wheel_nut (and jelv).....,  please accept my apologies if that appeared sarcastic.  As I said, I was just curious as to jelv's involvement. Jelv, keep up the good work!
Kronos 2001.... Typo is in the first bit.   It should have read:  "I have just received an email telling me that my Line Rental Save is due, and if I do not renew, I will be billed monthly line rental from 30/11/2014." 
Looks like Matty knew what I meant!
Good night.
SludgeIsland
Grafter
Posts: 49
Thanks: 10
Registered: 06-10-2010

Re: Line Rental Saver - You've diddled me out of a month's line rental!

Hi Matty
Have you had any more thoughts on this?  I have logged in and I am still told that my LRS expires on 30/11/14.
Thanks.
SludgeIsland
Grafter
Posts: 49
Thanks: 10
Registered: 06-10-2010

Re: Line Rental Saver - You've diddled me out of a month's line rental!

Hello......  Is anyone going to talk to meHuh?
SludgeIsland
Grafter
Posts: 49
Thanks: 10
Registered: 06-10-2010

Re: Line Rental Saver - You've diddled me out of a month's line rental!

Hi
I shall assume that, by a total lace of response from anyone at PlusNet, that you are going to refund me one month's Line Rental, then I will renew my Line Rental Saver during December to get is all back into sinc.
Many thanks.
SludgeIsland
Grafter
Posts: 49
Thanks: 10
Registered: 06-10-2010

Re: Line Rental Saver - You've diddled me out of a month's line rental!

HI
Very disappointed that no-one wants to speak to me!  Having posted this some while back, and having asked for an update during the last couple of weeks, I have received no response from ANYONE!!!!!
Sad
I have just logged into my online PN bill, and guess what?!  I have been charged £15.99 for line rental for December 2014, which as discussed previously has been paid up to the end of December 2014 in Line Rental Saver. 
Cry
I will happily pay for LRS for a further year, but only when I have received you assurance that this (£15.99) will be refunded to my account.
Undecided
So, come on, some one at PlusNet..........PLEASE SPEAK TO ME before I start looking at Sky Broadband and  SkyTalk!!!!!!
Angry
Thank you.