Baffling failed payment redirect problems
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Baffling failed payment redirect problems
‎31-07-2017 8:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The page shows my DD details and also says I have a card payment setup but that is not the default payment method. I see this screen every time, even if accessing via direct urls to pages within the site.
Has anyone else had this issue, and if so how do I get this sorted, as I don't believe this should be correct behaviour, as it never used to happen.
Thanks
Fixed! Go to the fix.
Re: Baffling failed payment redirect problems
‎01-08-2017 1:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
I'm not entirely sure what causes that.
Does this happen across multiple devices and web browsers?
Also, are you able to bypass the payment details page?
Cheers,
Anoush
Re: Baffling failed payment redirect problems
‎01-08-2017 2:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Baffling failed payment redirect problems
‎01-08-2017 6:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Baffling failed payment redirect problems
‎22-08-2017 10:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@caryh did you ever get this problem sorted out ?
@Gandalf I too have exactly the same problem and ticket No. #156075670 was placed with the Customer Service Team on Friday 18th August 2017. Please could you look into my problem that is identical to caryh's, as Customer Services couldn't rectify the problem and it's now becoming extremely annoying when logging on. Thanks
Re: Baffling failed payment redirect problems
‎23-08-2017 10:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Baffling failed payment redirect problems
‎23-08-2017 8:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@caryh Sorry to hear that Plusnet still haven't managed to sort your problem out.
It looks like that we are in for a long wait, for a fix then
Re: Baffling failed payment redirect problems
‎29-08-2017 10:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Baffling failed payment redirect problems
‎30-11-2017 9:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Still no change for me. Still happening.
Re: Baffling failed payment redirect problems
‎01-12-2017 7:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@caryh Unfortunately I am still experiencing the same problem as you, and I expect that we will both have this problem for a very long time.
I was so disappointed in the lack of customer support, that I emailed the CEO Andy Baker with my dissatisfaction.
He placed a dedicated PlusNet Support Member, to personally sort out the problem.
After weeks of trying various things including resetting my account, cancelling my Direct Debit payment and the PlusNet Support Member setting up my Direct Debit from Plusnet's end, the problem still remains.
Because the support team had now run out of ideas, the problem was passed to the Application Support Group.
I'm afraid that we will have this problem forever, because this is the last quote that I received before my ticket closed.
"As per our conversation, the issue you are experiencing is one that has arisen every now and again over the past few years on different accounts. Currently based on how many accounts are affected and what the issue is it would seem that this problem has a very low priority and because of that I am unable to give you even an estimate of when this may be resolved. I am sorry that what (Name Removed) has tried with you has not worked, but it may be that the account is stuck in this way for a while to come."
As you can see, we are stuck with this problem until many more people experience and complain about the same problem.
Sorry to be bearer of bad news.
Re: Baffling failed payment redirect problems
‎03-12-2017 5:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Superuser citation
This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Baffling failed payment redirect problems
‎23-12-2017 7:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I don't know if someone has changed something, but it now seems that i'm not automatically redirected to the payment page every time I try to access my usage page.
It did happen when I last logged in on the main page, but since i've set the auto login again its not done it.
It used to do it regardless of auto login being set.
Re: Baffling failed payment redirect problems
‎24-12-2017 10:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hopefully it's been fixed in light of the problem ticket @Gandalf raised 🤞
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Baffling failed payment redirect problems
‎24-12-2017 6:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@caryh Thanks for the update and suggestion.
Unfortunately, I am still being diverted to the payment details page every time that I log on. So, nothing to date has changed for me.
Using the auto login feature appears to work for me occasionally, as long as I don't close the browser.
I am not deleting the cookies, history or temporary internet files on exit of the browser, to try to get this workaround to be successful. But, it's not been reliable for me so far. I will keep on trying!!
I'm really pleased that you have found a workaround to your problem ... I do hope it stays that way for you!!
@bobpullen I take it from your post, that you actually found the rogue flag causing the problem?
If so, is it complicated process to fix it?
Re: Baffling failed payment redirect problems
‎24-12-2017 10:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@RPi_User I'm sorry to hear you are still affected by this. The citation Maurice mentioned above remains open though sadly progress with it is poor. Due to the holidays opportunities to move forward are likely to be limited next week but we'll do our best in the new year.
To pick up on Bob's comment - do you have a credit card registered alongside your direct debit, and if so has it by any chance expired? I know this shouldn't matter if you don't owe anything but computers don't necessarily follow the same logic as we do.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Baffling failed payment redirect problems