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hi i took out broadband and phone with a £50 cashback offer can you tell me how and when i will receive the info to claim this back please
You should have received an email from us within the first 10 days of service with a link for you to redeem the cashback.
Once that part has been done it should reach you within 30 days.
If you haven't already I'd check the contact email address on your account including spam, trash and junkmail just in case it's slipped into one of those by mistake.