Accessing an account.
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Accessing an account.
06-02-2017 1:05 PM
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I'm writing this question on behalf of my GF who is unable to access her online plusnet member account. She doesn't know her password and cannot reset her password as the email address that she signed up with is no longer active. She tried speaking to a telephopne advisor but they refuse to help her. What can she do?
Re: Accessing an account.
06-02-2017 3:34 PM
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As she presumably still has internet access
Can she see the password by going into the router interface
Re: Accessing an account.
06-02-2017 3:44 PM
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The password is starred out in there
Re: Accessing an account.
06-02-2017 3:47 PM
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It might be possible to reveal the password on the router using a browser plugin (like this Firefox plugin)? It's worth a try if you can.
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Re: Accessing an account.
06-02-2017 3:55 PM
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If @jaread83's link doesn't help use your favourite search engine to search for 'view saved passwords xxx' where xxx is the browser being used.
Re: Accessing an account.
06-02-2017 4:21 PM
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In case trying to get the PW from the router fails, it's been mentioned in this forum that Plusnet have alternative methods (questions) they can ask to confirm identity in this situation. The telephone advisor should have offered that option. I suggest trying again and ask to follow this process.
Re: Accessing an account.
14-05-2017 1:46 PM
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Still no luck with this, to top it all she tells me looking her direct debit plusnet are charging her double what they should be.
How they can can get away with such shoddy practices is beyond me. They won't even write to her by post.
Can she get any information that might help with a freedom of information request?
Re: Accessing an account.
14-05-2017 1:49 PM
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and the browser doesn't remember the login password. In hub manager it's starred out even when looking at it in a new browswer.
Re: Accessing an account.
14-05-2017 2:18 PM
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The official complaints procedure is here https://www.plus.net/help/legal/complaints-code-of-practice/
For future reference a link to it is shown at the bottom of every webpage as "Complaints Code of Practice"
This is probably her best way forward.
Re: Accessing an account.
15-05-2017 11:32 AM
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Re: Accessing an account.
15-05-2017 1:08 PM
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Matthew Wheeler we tried that and the person we spoke to was so unhelpful it was ridiculous. Perhaps we should try again and hopefully get to speak to someone that actually wants to help solve the problem and not someone that seems in a hurry to end the call.
Re: Accessing an account.
15-05-2017 2:49 PM
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