£50 cash back?
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Re: £50 cash back?
07-06-2018 12:41 AM
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This has now been dealt with. Thanks to you and the team for your understanding and help
Re: £50 cash back?
04-09-2018 7:29 AM
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Re: £50 cash back?
04-09-2018 12:34 PM
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Hi @clare_t
Thanks for getting in touch.
The cashback email will normally be sent within 30 days of your account going live. I can see that your order is still in progress and is due to be activated on 11/09/18. Once this is up and running I'd expect to see your cashback email follow suit.
Best wishes,
Dave
Re: £50 cash back?
04-09-2018 10:13 PM - edited 04-09-2018 10:14 PM
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Thanks for the help Dave @RandallFlagg. Do I have 2 months from the time I receive the voucher to claim it or is it two months from the date I sign up, when does the clock start please?
Re: £50 cash back?
05-09-2018 11:23 AM
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Hi @clare_t
Thanks for getting back in touch.
You have 2 months from when your first service activates with Plusnet. Once your orders complete on 11/09/2018 the clock would start.
If you have any further questions, we're here to help.
Re: £50 cash back?
05-09-2018 1:14 PM - edited 05-09-2018 1:15 PM
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@RandallFlagg Said
The cashback email will normally be sent within 30 days of your account going live.
@Warwick Said:
You have 2 months from when your first service activates with Plusnet. Once your orders complete on 11/09/2018 the clock would start.
The implication here is that given the delay in sending the voucher against which to make your claim, you only have one month left in which to complete the claim? Something must be incompatible between these two statements. Can we have some clarification please.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: £50 cash back?
05-09-2018 1:45 PM
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Hi there @MauriceC,
To confirm the reward email is sent within 30 days of the account going live, however it’s usually within the first 10 days of service, you then have two months in which to claim the cashback from when you receive the reward email.
I hope this clears things up.
Re: £50 cash back?
05-09-2018 2:44 PM
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Re: £50 cash back?
05-09-2018 9:08 PM
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Thanks @Warwick
Re: £50 cash back?
12-09-2018 8:07 AM
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Re: £50 cash back?
12-09-2018 5:32 PM - edited 12-09-2018 6:06 PM
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@Ptptaylor90, from what I can see your account wasn't created on a cashback offer but I understand you've given us more information via your ticket 182532234 so I'll reply back there once I've read it.
[edit]
I've updated the ticket for you now.
Feel free to give us a nudge over here once you've replied and we'll be happy to pick it up
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