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Each call listed twice on bill

cslogg
Hooked
Posts: 5
Registered: ‎04-02-2018

Each call listed twice on bill

Posting on behalf of my 86 year old mother who cannot use internet.I am her nominated person.

On her latest bill recieved today each call is listed twice thereby doubling her bill.

Can someine please get in touch with me via forum to sort this out ?

1 REPLY 1
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Each call listed twice on bill

Hello @cslogg

 

Sorry to hear you have received an unexpected bill from us. I can see not long ago you contacted our Customer Service Team to have this query looked into.

 

They have sent you an email regarding this, you can also see this on your members portal by Clicking Here

 

Hope this information helps.