Failed payment issue

craggie · ‎09-09-2018

I recently switched my direct debit to a different bank. This resulted in a missed payment, which I paid by credit card instead.

I'm still getting emails and failed payment notices about it, but they make no sense.

The latest email says amount owed £0.00

Even better, on my account page it says payment was due on Tuesday 30th November 1999! I wasn't a customer on that date, largely due to the fact that PlusNet didn't exist on that date....

Anyone else experienced this kind of nonsense?

Townman · ‎22-08-2007

This issue has been reported by at least one other user.

@Gandalf

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem

SammyM · ‎22-01-2018

Hello @craggie,

Thanks for getting in touch. There is a delay in the account updating when payments are being made. I have checked your account and I hope the service notice here will put your mind at rest.

Please get back to us if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button

Sammy M - Sheffield Team
Plusnet Help Team

Mav · ‎06-04-2007

Moderator's note:

Unhelpful post removed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

stevemills84 · ‎13-05-2018

I don't appreciate you removing my posts in order to save some bad reputation from your company. Please explain how my post to a relevant thread was unhelpful to the customer? If he could leave at his earliest opportunity it would save him all the hassle i am going through right now, i speak from experience.

do not censorship comments to save yourself bad publicity. from now on i will screenshot the posts and if removed i'll post on social media.

reference to the original link i posted is here https://bit.ly/2OdD3Hr

https://community.plus.net/t5/Plusnet-Feedback/poor-customer-service/m-p/1570217/highlight/false#M82...