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number porting gone wrong

stefanreading
Newbie
Posts: 1
Registered: ‎04-05-2023

number porting gone wrong

Hello forum,

 

I asked Plusnet if I can keep my mobile number for a while after moving to Germany. I was told I should move to EE and the process started, I got a new SIM card but there was a problem with porting numbers that day so my new SIM card was enabled on Tuesday night just before I left the UK. Now I can't get the number ported because I am not on a UK network.

EE now tells me since te number wasn't moved yet the Plusnet SIM should still be working. Unfortunately, it looks like it's been disabled now. There is no network and it shows as disconnected in the phone settings.

Is there any way to re-enable the Plusnet SIM so I can keep my number?

 

Thanks a lot

Stefan

1 REPLY 1
James30
Plusnet Help Team
Plusnet Help Team
Posts: 420
Thanks: 145
Fixes: 26
Registered: ‎19-04-2023

Re: number porting gone wrong

@stefanreading - Hiya, I sent you a PM and I'll take a nosy. Thanks

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team