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No mobile network

HELENRICE5
Newbie
Posts: 1
Registered: ‎12-04-2023

No mobile network

For weeks now my mobile network has not been connecting so I can't make phone calls on my samsung mobile.

 

I have checked the sim is in correctly but still no joy.


Any advice would be appreciated.

5 REPLIES 5
iannewson
Rising Star
Posts: 79
Thanks: 24
Fixes: 3
Registered: ‎15-01-2016

Re: No mobile network

Try entering your postcode here https://coverage.ee.co.uk/coverage/ee and see if it says if there are any network faults

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,874
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: No mobile network

Hi @HELENRICE5 I've popped a private message over to you, please get back to me with the details I've asked for when you can. - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Emmajb23
Newbie
Posts: 1
Registered: ‎18-04-2023

Re: No mobile network

Hello I am having the same issues recently but today I can't use data at all.

I don't have another phone to call on and can't use Twitter as I need to verify my mobile number and unable to receive texts.

I think I possibly need a new SIM card.

Thanks
Townman
Superuser
Superuser
Posts: 23,002
Thanks: 9,591
Fixes: 160
Registered: ‎22-08-2007

Re: No mobile network

@Emmajb23 and @HELENRICE5 

To avoid doubt are you both in the UK?

What does this say about local EE network operations? - Mobile Network Coverage Checker UK | Plusnet Mobile | Plusnet Mobile

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

JulieB
Newbie
Posts: 1
Registered: ‎03-05-2023

Re: No mobile network

Hi
I have the same issue....no mobile data but works when a different sim card is used?
Have just had a new sim from plusnet but still not working?
Any advice ? TIA