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Constant loss of signal

alcorn63
Rising Star
Posts: 50
Thanks: 15
Fixes: 1
Registered: ‎05-12-2019

Constant loss of signal

Hi all , this last 2 weeks both my wife and I have noticed a massive drop in signal strength and call connection quality in and around our home. Using 2 completely different phones. Usually we have off the scale really strong signal. Could The mast have been altered at all this happend to us 5 years ago with 3 ? Please see attached picture show signal strength taken just before I typed this message. Thanks in aadvance **Sorry for some reason can't seem to load screen shot no attachment buttons showing up on post ?
4 REPLIES 4
Townman
Superuser
Superuser
Posts: 22,978
Thanks: 9,578
Fixes: 159
Registered: ‎22-08-2007

Re: Constant loss of signal

Does this identify a network issue in your area - EE Coverage & Network Status Checker | Check your signal

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

alcorn63
Rising Star
Posts: 50
Thanks: 15
Fixes: 1
Registered: ‎05-12-2019

Re: Constant loss of signal

No checked ,and it states excellent coverage. However we now regularly have 0 bars . In other locations high connection strength on both phones
Townman
Superuser
Superuser
Posts: 22,978
Thanks: 9,578
Fixes: 159
Registered: ‎22-08-2007

Re: Constant loss of signal


@alcorn63 wrote:
No checked ,and it states excellent coverage.

There are two buttons on that page coverage and status.  Which did you use?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

alcorn63
Rising Star
Posts: 50
Thanks: 15
Fixes: 1
Registered: ‎05-12-2019

Re: Constant loss of signal

Hi Did both,one says excellent coverage inside and out .
The second says no reported issues. Hower something must be happening,this morning and many more over the last month we had 0 bars. Then this pm they have now slowly improved , now up to 3 bars.