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Incoming mobile calls fail to connect.

Andrew57
Newbie
Posts: 1
Registered: 4 weeks ago

Incoming mobile calls fail to connect.

Everyone who rings me, say that on their first attempt the line drops immediately and my phone only rings on their second attempt. I have had my Plusnet SIM a number of years, and initially worked fine. This problem has only occurred over the past few months. I'm using an iPhone. Does anyone know why this is happening?

3 REPLIES
Moderator
Moderator
Posts: 18,515
Thanks: 1,808
Fixes: 223
Registered: 11-01-2008

Re: Incoming mobile calls fail to connect.

Moderators Note.
Moved to Mobile board

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Help Team
Plusnet Help Team
Posts: 236
Thanks: 51
Fixes: 10
Registered: 13-07-2017

Re: Incoming mobile calls fail to connect.

This doesn't sound right at all, Andrew57. Please drop me a Private Message with your mobile number and I'll investigate.

 Michael Williams
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 860
Thanks: 158
Fixes: 29
Registered: 25-11-2016

Re: Incoming mobile calls fail to connect.

Hi all, 

If anyone is still experiencing issues with calls going straight to Voicemail and/or the handset not dropping from 4G to 3G when a call is being received, please send me or any other mobile staff a Private Message with your Plusnet mobile number and we can look into this further.

Thanks,

- Rebeka 

 Rebeka Preston
 Plusnet Help Team