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Incoming mobile calls fail to connect.

Andrew57
Newbie
Posts: 1
Registered: 24-06-2018

Incoming mobile calls fail to connect.

Everyone who rings me, say that on their first attempt the line drops immediately and my phone only rings on their second attempt. I have had my Plusnet SIM a number of years, and initially worked fine. This problem has only occurred over the past few months. I'm using an iPhone. Does anyone know why this is happening?

3 REPLIES
Moderator
Moderator
Posts: 18,686
Thanks: 1,943
Fixes: 247
Registered: 11-01-2008

Re: Incoming mobile calls fail to connect.

Moderators Note.
Moved to Mobile board

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Help Team
Plusnet Help Team
Posts: 304
Thanks: 57
Fixes: 15
Registered: 13-07-2017

Re: Incoming mobile calls fail to connect.

This doesn't sound right at all, Andrew57. Please drop me a Private Message with your mobile number and I'll investigate.

 Michael Williams
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 881
Thanks: 164
Fixes: 30
Registered: 25-11-2016

Re: Incoming mobile calls fail to connect.

Hi all, 

If anyone is still experiencing issues with calls going straight to Voicemail and/or the handset not dropping from 4G to 3G when a call is being received, please send me or any other mobile staff a Private Message with your Plusnet mobile number and we can look into this further.

Thanks,

- Rebeka 

 Rebeka Preston
 Plusnet Help Team