cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Incoming mobile calls fail to connect.

Andrew57
Newbie
Posts: 1
Registered: ‎24-06-2018

Incoming mobile calls fail to connect.

‎24-06-2018 2:57 AM

Everyone who rings me, say that on their first attempt the line drops immediately and my phone only rings on their second attempt. I have had my Plusnet SIM a number of years, and initially worked fine. This problem has only occurred over the past few months. I'm using an iPhone. Does anyone know why this is happening?

Labels:
Message 1 of 4
(1,218 Views)
0 Thanks
3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 29,532
Thanks: 6,636
Fixes: 1,484
Registered: ‎11-01-2008

Re: Incoming mobile calls fail to connect.

‎24-06-2018 8:57 AM

Moderators Note.
Moved to Mobile board
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 2 of 4
(1,190 Views)
0 Thanks
MichaelWilliams
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 304
Fixes: 15
Registered: ‎13-07-2017

Re: Incoming mobile calls fail to connect.

‎25-06-2018 9:57 AM

This doesn't sound right at all, Andrew57. Please drop me a Private Message with your mobile number and I'll investigate.

Message 3 of 4
(1,149 Views)
0 Thanks
RebekaPreston
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 929
Fixes: 31
Registered: ‎25-11-2016

Re: Incoming mobile calls fail to connect.

‎29-06-2018 12:27 PM

Hi all, 

If anyone is still experiencing issues with calls going straight to Voicemail and/or the handset not dropping from 4G to 3G when a call is being received, please send me or any other mobile staff a Private Message with your Plusnet mobile number and we can look into this further.

Thanks,

- Rebeka 

Message 4 of 4
(1,107 Views)
0 Thanks