cancel
Showing results for 
Search instead for 
Did you mean: 

Cancelling 30 day sims

FIXED
djh22
Aspiring Pro
Posts: 134
Thanks: 20
Fixes: 5
Registered: ‎17-11-2017

Cancelling 30 day sims

I've had problems cancelling my two 30 day mobile sims before a few years ago and it looks like the same might be happening again.

I phoned CS on 12th October to cancel two sims and was told that the sims would be closed from 11th November but I have not received any confirmation of this.

I'm just wondering should I have had an email or text confirming this ?

Ta, Del.

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Cancelling 30 day sims

Fix

Hi @djh22 

No we don't send email or text confirmation when we terminate a mobile account.

If you'd like us to double check your accounts are closed, feel free to private message me the following information.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet