Cancelling 30 day sims

[#1]

I've had problems cancelling my two 30 day mobile sims before a few years ago and it looks like the same might be happening again.

I phoned CS on 12th October to cancel two sims and was told that the sims would be closed from 11th November but I have not received any confirmation of this.

I'm just wondering should I have had an email or text confirming this ?

Ta, Del.

[#2 · Accepted solution]

Hi @djh22 

No we don't send email or text confirmation when we terminate a mobile account.

If you'd like us to double check your accounts are closed, feel free to private message me the following information.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.