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Can't access mobile phone account???

Debby1969
Newbie
Posts: 6
Registered: ‎12-01-2017

Can't access mobile phone account???

Anyone know why I can't access mobile phone account ? Just says oops something gone wrong, passwords etc all correct 😡
39 REPLIES 39
SpottedDick
Dabbler
Posts: 14
Thanks: 2
Registered: ‎09-01-2017

Re: Can't access mobile phone account???

Have you been able to access it before or is this your first time?

ChrisAtBristol
Aspiring Pro
Posts: 138
Thanks: 31
Fixes: 4
Registered: ‎02-01-2017

Re: Can't access mobile phone account???

I’ve had a few occasions the past few days where it’s been very slow accessing my accounts page.

It’s never been really fast to be honest and I get the odd “timed out” now and again but I can access my account but just seems it should be quicker.

foxleybob
Grafter
Posts: 41
Thanks: 1
Registered: ‎22-09-2016

Re: Can't access mobile phone account???

I was going to post the exact same problem .Sad

Colin_Maybe
Pro
Posts: 403
Thanks: 81
Fixes: 8
Registered: ‎17-12-2016

Re: Can't access mobile phone account???

Absolutely no problems for me, I'd clear your cache & cookies (browsing history).

RebekaPreston
All Star
Posts: 929
Thanks: 130
Fixes: 31
Registered: ‎25-11-2016

Re: Can't access mobile phone account???

Hi Debby1969,

Thanks for getting in touch with us. You can try accessing your 'My Account' on a different web browser and clearing out your cookies/cache files in your internet settings.

Let me know how you get on.

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
Debby1969
Newbie
Posts: 6
Registered: ‎12-01-2017

Re: Can't access mobile phone account???

Nooo still no joy trying too access mobile account, received email with account number but still to no avail am getting 😡🙄fed up now x
Debby1969
Newbie
Posts: 6
Registered: ‎12-01-2017

Re: Can't access mobile phone account???

You had any joy yet? I still can't access, so looks like it will have to be a phone call too them 🙄 X
Debby1969
Newbie
Posts: 6
Registered: ‎12-01-2017

Re: Can't access mobile phone account???

Yeah did all that, a number of times, still to no avail 🙄X
Debby1969
Newbie
Posts: 6
Registered: ‎12-01-2017

Re: Can't access mobile phone account???

Hi, I've tried everything it's just saying the same message,, I'm quite computer savvy but nothing I do will get me past the first bit, still get same message, x
Colin_Maybe
Pro
Posts: 403
Thanks: 81
Fixes: 8
Registered: ‎17-12-2016

Re: Can't access mobile phone account???

Have you tried resetting your password?

Debby1969
Newbie
Posts: 6
Registered: ‎12-01-2017

Re: Can't access mobile phone account???

Yep 😂 Tried tht x
Colin_Maybe
Pro
Posts: 403
Thanks: 81
Fixes: 8
Registered: ‎17-12-2016

Re: Can't access mobile phone account???

What platform and browser are you using?

Mayfly
Seasoned Pro
Posts: 1,454
Thanks: 297
Fixes: 1
Registered: ‎04-06-2009

Re: Can't access mobile phone account???

I can't even set a password, W10 & Chrome here.

SpottedDick
Dabbler
Posts: 14
Thanks: 2
Registered: ‎09-01-2017

Re: Can't access mobile phone account???

I had the same problem initially. I found the password specification to be a little ambiguous or more likely I misread it.

The only way I could set a password successfully was to make it contain one (and only one) capital letter, one (and only one) number, one (and only one) non alphanumeric character, and at least seven other lower case letters so the minimum length of the password is ten.