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how do I find out my out of plan usage on my mobile?

oscar80
Newbie
Posts: 2
Registered: 12-01-2017

how do I find out my out of plan usage on my mobile?

My account is telling me I have made 80p worth of phone calls on my mobile.  I want to know what these are as I don't agree.

7 REPLIES
DS
Pro
Posts: 561
Thanks: 115
Fixes: 7
Registered: 06-01-2017

Re: how do I find out my out of plan usage on my mobile?

Have you called your voicemail? - Check your voicemail £0.40ppm copied from https://www.plus.net/help/legal/mobile-price-guide/

My only other suggestion is to dial 500 from your handset and ask them.

alocke
Hooked
Posts: 9
Thanks: 2
Registered: 07-01-2017

Re: how do I find out my out of plan usage on my mobile?

Can you not view your usage via https://www.plus.net/my-account/mobile > Login using your user id/password > History tab > Usage breakdown? Otherwise try calling 500.

Anonymous
N/A

Re: how do I find out my out of plan usage on my mobile?

Hi @oscar80

If you're unsure of your billing on 'My Account' you can always drop us a Private Message or even call us on 500 from your plusnet mobile SIM, and we can investigate this for you. 

quelquod
Rising Star
Posts: 514
Thanks: 49
Registered: 31-07-2007

Re: how do I find out my out of plan usage on my mobile?

Have you called your voicemail?

 

Calling voicemail is included in your minutes, only costs if you've run out. (Error on page corrected in a posting a couple of months ago).

Democracy - 3 wolves and a lamb voting about what to have for lunch!
DS
Pro
Posts: 561
Thanks: 115
Fixes: 7
Registered: 06-01-2017

Re: how do I find out my out of plan usage on my mobile?

Before I posted I did think they'd be included -- I just posted the first thing on the link that could equal 80p.

mikemoate
Newbie
Posts: 3
Thanks: 1
Registered: 04-01-2017

Re: how do I find out my out of plan usage on my mobile?

Could be what you think are SMS going as MMS which cost 40p a pop.

Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: how do I find out my out of plan usage on my mobile?

Hi oscar80,

If you can send me a private message, I'll be more than happy to look into this for you.

- Rebeka 

 Rebeka Preston
 Plusnet Help Team