how do I find out my out of plan usage on my mobile?
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how do I find out my out of plan usage on my mobile?
12-01-2017 10:38 PM
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My account is telling me I have made 80p worth of phone calls on my mobile. I want to know what these are as I don't agree.
Re: how do I find out my out of plan usage on my mobile?
12-01-2017 11:32 PM
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Have you called your voicemail? - Check your voicemail £0.40ppm copied from https://www.plus.net/help/legal/mobile-price-guide/
My only other suggestion is to dial 500 from your handset and ask them.
Re: how do I find out my out of plan usage on my mobile?
13-01-2017 2:08 PM
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Can you not view your usage via https://www.plus.net/my-account/mobile > Login using your user id/password > History tab > Usage breakdown? Otherwise try calling 500.

Re: how do I find out my out of plan usage on my mobile?
13-01-2017 2:28 PM
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Hi @oscar80,
If you're unsure of your billing on 'My Account' you can always drop us a Private Message or even call us on 500 from your plusnet mobile SIM, and we can investigate this for you.
Re: how do I find out my out of plan usage on my mobile?
13-01-2017 4:38 PM - edited 13-01-2017 4:39 PM
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Have you called your voicemail?
Calling voicemail is included in your minutes, only costs if you've run out. (Error on page corrected in a posting a couple of months ago).
Re: how do I find out my out of plan usage on my mobile?
13-01-2017 5:13 PM
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Before I posted I did think they'd be included -- I just posted the first thing on the link that could equal 80p.
Re: how do I find out my out of plan usage on my mobile?
16-01-2017 2:55 PM
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Could be what you think are SMS going as MMS which cost 40p a pop.
Re: how do I find out my out of plan usage on my mobile?
16-01-2017 3:06 PM
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Hi oscar80,
If you can send me a private message, I'll be more than happy to look into this for you.
- Rebeka
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