Can't access mobile phone account???
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Can't access mobile phone account???
12-01-2017 2:45 PM
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Re: Can't access mobile phone account???
12-01-2017 3:57 PM
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Have you been able to access it before or is this your first time?
Re: Can't access mobile phone account???
13-01-2017 10:00 AM
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I’ve had a few occasions the past few days where it’s been very slow accessing my accounts page.
It’s never been really fast to be honest and I get the odd “timed out” now and again but I can access my account but just seems it should be quicker.
Re: Can't access mobile phone account???
13-01-2017 11:34 AM
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I was going to post the exact same problem .
Re: Can't access mobile phone account???
13-01-2017 12:04 PM
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Absolutely no problems for me, I'd clear your cache & cookies (browsing history).
Re: Can't access mobile phone account???
13-01-2017 2:34 PM
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Hi Debby1969,
Thanks for getting in touch with us. You can try accessing your 'My Account' on a different web browser and clearing out your cookies/cache files in your internet settings.
Let me know how you get on.
- Rebeka
Re: Can't access mobile phone account???
13-01-2017 5:32 PM
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Re: Can't access mobile phone account???
13-01-2017 5:33 PM
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Re: Can't access mobile phone account???
13-01-2017 5:34 PM
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Re: Can't access mobile phone account???
13-01-2017 5:36 PM
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Re: Can't access mobile phone account???
13-01-2017 5:38 PM
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Have you tried resetting your password?
Re: Can't access mobile phone account???
13-01-2017 8:37 PM
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Re: Can't access mobile phone account???
14-01-2017 9:00 AM
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What platform and browser are you using?
Re: Can't access mobile phone account???
15-01-2017 8:01 AM
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I can't even set a password, W10 & Chrome here.
Re: Can't access mobile phone account???
15-01-2017 8:58 AM - edited 15-01-2017 9:35 AM
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I had the same problem initially. I found the password specification to be a little ambiguous or more likely I misread it.
The only way I could set a password successfully was to make it contain one (and only one) capital letter, one (and only one) number, one (and only one) non alphanumeric character, and at least seven other lower case letters so the minimum length of the password is ten.
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