Perhaps I've misunderstood at least part of the problem, but plusnet don't support wifi calling do they?
+ beware of a reported issue with Plusnet data apparently not working ever again abroad if you trigger you smartcap while abroad.
Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
I'm really sorry but turkey isn't covered by Roam Like at Home. Sadly, the providers who own the masts in Turkey charge highly for data which means even increasing the smart cap you will use up your data in a few minutes of usage and hit the cap again.
Turkey is banding 2. This means that you are charged £8 per MB. Our smart cap maximum is £30. Opening google maps or even doing a few google searches could cost you £30.
I'm afraid @RobC is correct in that we don't support Wifi Calling. Calling us from your Mobile normally is £1.30 a minute.
To call from Turkey you should still be able to dial 500 from your handset. If this doesn't work, please dial 044 800 079 1133.
We're really sorry for any inconvenience caused.
. If this doesn't work, please dial 044 800 079 1133.
That won't work for 2 reasons one, its 0044 and two, calls to 0044 800 numbers from abroad are chargeable and wont be allowed since the Smart cap has been reached
My apologies that I missed off the additional 0, @Blujuwild.
You should still be able to call 500 for free which bypasses the Smart Cap.
Please find a link which advised you how to make payment online and increase your Smart Cap.