cancel
Showing results for 
Search instead for 
Did you mean: 

4g

User1990
Newbie
Posts: 4
Registered: ‎05-03-2022

4g

Hi,

Moved to plusnet a few weeks ago and haven’t seen a 4g connection once. The coverage checker says I should get 4g at home indoors and out and I’ve been to many built up areas (including central London) and haven’t had 4g there.

Spoke to plusnet but the guy was useless (said he was just googling things) and couldn’t get to the bottom of it. I can’t change the APN settings on my iPhone 11 (I believe this is controlled by plusnet/ee).

Does anyone know what the problem could be? Tempted to try and leave plusnet if this doesn’t get sorted as 3G just isn’t good enough.

Thanks
7 REPLIES 7
Mustrum
Community Veteran
Posts: 3,558
Thanks: 1,056
Fixes: 77
Registered: ‎13-08-2015

Re: 4g

It has been asked before, google is your friebd!

 

To reset your APN, go to the following on your handset:

1) Settings

2) General

3) Scroll down to reset

4) Reset network settings

User1990
Newbie
Posts: 4
Registered: ‎05-03-2022

Re: 4g

Thanks for your reply, guess I should have said that I’ve already tried that. Made no difference
Mustrum
Community Veteran
Posts: 3,558
Thanks: 1,056
Fixes: 77
Registered: ‎13-08-2015

Re: 4g

Have you tried another sim?

User1990
Newbie
Posts: 4
Registered: ‎05-03-2022

Re: 4g

Do you mean a replacement sim? If so, I haven’t tried that
Mustrum
Community Veteran
Posts: 3,558
Thanks: 1,056
Fixes: 77
Registered: ‎13-08-2015

Re: 4g

Or even borrow one from a friend to try.  

User1990
Newbie
Posts: 4
Registered: ‎05-03-2022

Re: 4g

There’s nothing wrong with the phone. Been using it with 3 for 2 years with no problems.
Gel
Aspiring Champion
Posts: 2,335
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: 4g