4g

[#1]

Hi,

Moved to plusnet a few weeks ago and haven’t seen a 4g connection once. The coverage checker says I should get 4g at home indoors and out and I’ve been to many built up areas (including central London) and haven’t had 4g there.

Spoke to plusnet but the guy was useless (said he was just googling things) and couldn’t get to the bottom of it. I can’t change the APN settings on my iPhone 11 (I believe this is controlled by plusnet/ee).

Does anyone know what the problem could be? Tempted to try and leave plusnet if this doesn’t get sorted as 3G just isn’t good enough.

Thanks

[#2]

It has been asked before, google is your friebd!

To reset your APN, go to the following on your handset:

1) Settings

2) General

3) Scroll down to reset

4) Reset network settings

[#3]

Thanks for your reply, guess I should have said that I’ve already tried that. Made no difference

[#4]

Have you tried another sim?

[#5]

Do you mean a replacement sim? If so, I haven’t tried that

[#6]

Or even borrow one from a friend to try.  

[#7]

There’s nothing wrong with the phone. Been using it with 3 for 2 years with no problems.

[#8]

Try your sim in a visitor's phone; if it sees 4G, problem is your handset.