Forums are really handy and I'm not just saying that because I work in them! They're a great way of finding some advice or a way of fixing a problem. With Plusnet, it's an easy way of asking a question and getting some help from other Plusnet customers or a member of staff. There's a few really simple rules to make sure that you're getting the most out your forum experience. Here's a few to think about berfore you make a forum post - Has anyone else asked a similar question? You can try using the Forum Search feature or just have a look around the forums to see if anyone else has asked a similar question. - Use a sensible title. If you're starting a new forum thread, make sure your thread title is named so whoever choose to read it, has a rough idea of what sort of category your forum thread will contain. - DON'T SHOUT! Writing in capital letters is considered as shouting and rude. - Use quote marks sensibly. If someone else has said something that you'd like to use in a quote, just keep the relevant bits and delete the rest. That makes your post easier to read and understand. With those basics in mind, let's get onto how you actually go about making a post. If it's your first time in a forum, it might not be obviously apparent on how to do so, so let's take it step by step. Let's consider that I want to make a post asking for advice for moving from Plusnet Premier to Plusnet Unlimited, so a product change question. So let's choose the right forum - Community Support is a good place to ask for product based advice.
So I've found myself in the Community Support forum and I've checked to see if there's any similar forum posts. Now I need to start my own forum thread.
Now I've got to the page where I'm able to start writing my post, I need to choose a sensible thread title. I've chosen "Looking to change from Plusnet Premier to Plusnet Unlimited" because it covers exactly what I'm looking to find out.
Once I've done that, I'll need to write my forum post itself. Because my topic is fairly straightforward, I don't really need to go into any massive detail, so something like this:
Then all I need to do is to hit the "post" button! That's pretty much all there is to it!