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Unstable Broadband on Noisy Line

Posts: 1
Registered: 2 weeks ago

Unstable Broadband on Noisy Line

My phone line is now so noisy that I can't make phone calls because of the noise. Tested the line using the Plusnet trouble-shooter and it failed (message in screen said Ooops contact Plusnet). Did this but gave up after waiting a very long time. Decided to use the Plusnet/BTW speed tester. When the test worked, my speed varied between 1.8 and 7.6Mb.

Can I face sitting on the phone for another endless call?

Seasoned Hero
Posts: 5,353
Thanks: 2,364
Fixes: 159
Registered: ‎30-06-2016

Re: Unstable Broadband on Noisy Line


If it was the phone troubleshooter it might still have logged a fault. Log into your account and check for open tickets. You must get the phone fault addressed first and you will probably find that this cures the broadband issue.

Posts: 24,234
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Registered: ‎11-01-2008

Re: Unstable Broadband on Noisy Line

Moderators Note

This topic has been moved from Fibre to Home Phone

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If it fixed it click 'This fixed my problem'
Rising Star
Posts: 91
Thanks: 8
Fixes: 2
Registered: 4 weeks ago

Re: Unstable Broadband on Noisy Line

Report a fault at as this will create a fault ticket and get you into the queue for Plusnet to investigate further.