cancel
Showing results for 
Search instead for 
Did you mean: 

Unstable Broadband on Noisy Line

Highlighted
Newbie
Posts: 1
Registered: ‎13-10-2020

Unstable Broadband on Noisy Line

My phone line is now so noisy that I can't make phone calls because of the noise. Tested the line using the Plusnet trouble-shooter and it failed (message in screen said Ooops contact Plusnet). Did this but gave up after waiting a very long time. Decided to use the Plusnet/BTW speed tester. When the test worked, my speed varied between 1.8 and 7.6Mb.

Can I face sitting on the phone for another endless call?

3 REPLIES 3
Highlighted
Seasoned Hero
Posts: 5,503
Thanks: 2,442
Fixes: 163
Registered: ‎30-06-2016

Re: Unstable Broadband on Noisy Line

@Dodger49 

If it was the phone troubleshooter it might still have logged a fault. Log into your account and check for open tickets. You must get the phone fault addressed first and you will probably find that this cures the broadband issue.

Highlighted
Moderator
Moderator
Posts: 24,355
Thanks: 4,325
Fixes: 1,111
Registered: ‎11-01-2008

Re: Unstable Broadband on Noisy Line


Moderators Note


This topic has been moved from Fibre to Home Phone

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Highlighted
Aspiring Pro
Posts: 208
Thanks: 29
Fixes: 4
Registered: ‎28-09-2020

Re: Unstable Broadband on Noisy Line

Report a fault at http://faults.plus.net as this will create a fault ticket and get you into the queue for Plusnet to investigate further.