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Stuck order for call features

FIXED
Bud
Community Veteran
Posts: 390
Thanks: 7
Registered: ‎22-08-2007

Stuck order for call features

I placed an order a week ago to remove voicemail extra and to go back to the free voicemail.  The voicemail extra was removed a day later, but normal voicemail hasn't been enabled.  Portal states there is an order progressing and support said I would have to wait for that to be processed and it should be active by last Friday.  Its still not been processed and have tried calling support but had a very long wait and didnt get to speak to anyone so wondering if a member of staff here could prod things along by having a look please?

5 REPLIES 5
HarryB
Community Gaffer
Community Gaffer
Posts: 5,184
Thanks: 1,460
Fixes: 255
Registered: ‎25-03-2015

Re: Stuck order for call features

Fix

Hi @Bud,

 

Sorry to hear you've been having some problems changing call features.

 

The account appears to have become stuck in a state of trying to activate voicemail, so I've raised this with a back end team to place the orders manually and update the account accordingly.

 

These tasks are usually picked up and completed within 24-48 hours.

 

Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
Bud
Community Veteran
Posts: 390
Thanks: 7
Registered: ‎22-08-2007

Re: Stuck order for call features

Thanks for that Harry. Will update when its resolved

HarryB
Community Gaffer
Community Gaffer
Posts: 5,184
Thanks: 1,460
Fixes: 255
Registered: ‎25-03-2015

Re: Stuck order for call features

Looks like it completed a little before 5pm yesterday afternoon.

 

Let us know if you're still experiencing problems with the standard voicemail service.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
Bud
Community Veteran
Posts: 390
Thanks: 7
Registered: ‎22-08-2007

Re: Stuck order for call features

Yes its working and thank you for your help.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 21,459
Thanks: 7,304
Fixes: 1,232
Registered: ‎21-04-2017

Re: Stuck order for call features

Glad to hear that! Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team