Stuck order for call features

[#1]

I placed an order a week ago to remove voicemail extra and to go back to the free voicemail.  The voicemail extra was removed a day later, but normal voicemail hasn't been enabled.  Portal states there is an order progressing and support said I would have to wait for that to be processed and it should be active by last Friday.  Its still not been processed and have tried calling support but had a very long wait and didnt get to speak to anyone so wondering if a member of staff here could prod things along by having a look please?

[#2 · Accepted solution]

Hi @Bud,

Sorry to hear you've been having some problems changing call features.

The account appears to have become stuck in a state of trying to activate voicemail, so I've raised this with a back end team to place the orders manually and update the account accordingly.

These tasks are usually picked up and completed within 24-48 hours.

Thanks for your patience.

[#3]

Thanks for that Harry. Will update when its resolved

[#4]

Looks like it completed a little before 5pm yesterday afternoon.

Let us know if you're still experiencing problems with the standard voicemail service.

[#5]

Yes its working and thank you for your help.

[#6]

Glad to hear that! Let us know if you need any further assistance.