Question 203188456
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Question 203188456
20-07-2020 9:45 AM
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Hi _ apologies for starting a new thread - I have the above ticket open re a ongoing phone line issue. ( cant immediately locate the original post/thread)
My account when viewing states I have 5 open tickets - however the first 4 in view ( only ones showing ) relate to Account issues - the fifth one ie the above is not accessible and of coure thats the one i'm looking for an update on - was supposed to come off hold this moring and potential engineer vist - so looking for confirmation
How do you view open tickets that are more than 4th in the list !!
The ticket number should identify my account for PN staff.
Re: Question 203188456
20-07-2020 9:51 AM
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earlier thread is
How long to fix a Home Phone issue !
Re: Question 203188456
21-07-2020 8:42 AM
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Still unable to access the ticket - OR were apparently supposed to do something yesterday
download SNR is SLOWLY dropping currently 10.9 but should be circa 6.0
so something still unfixed
Re: Question 203188456
22-07-2020 4:26 PM
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Hi @moansalot,
Apologies for the delay in getting back to you on here. Having checked the ticket, I can see that this fault has been raised back to our suppliers for further investigation and we are due an update by midnight today. Our faults team should be in touch tomorrow with the update.
Re: Question 203188456
22-07-2020 6:48 PM
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Hi Emily - thanks
FYI still cant access the ticket this refers to - so adding comment here
A BT engineer ( this must be the 8th that have been in my street so far ) - and it looks like he wont be the last appeared late this morning - apparently further issues uncovered / and only partly resolved ( this still leaves the X outside number 5 as indentified by engineer no 4 or was it 5 - untouched /unresolved / un-dug )
Todays engineer reporting the issues - further up the OR chain so fingers crossed - this is almost a month since first reported and 22 days since 1st engineer visited.
B/d Stats are now as follows - so still quite a high Noise Margin as reported by BT 6 business hub - and a huge 19mb difference between syc rate and theoretical high as judged by the router
20.00 Mbps / 67.00 Mbps
21639 / 86794
7.2 dB / 11 dB
17.5 dB / 26.5 dB
17.5 dB / 26.5 dB
Re: Question 203188456
25-07-2020 9:28 AM
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Still no access to this ticket
can only view 4 account related tickets
Re: Question 203188456
28-07-2020 10:05 AM
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Now Tuesday
Still have no access to this Ticket - Kindly update status - it's now over a month since the line fault originally reported
My account page still shows 4 account related tickets but NO access to this ticket
Page is also showing
An error has occurred
You can't change your products for the moment, you already have a product change in progress.
( Change initiated two weeks ago !!!)
Whats going on with your Web Site
Re: Question 203188456
28-07-2020 10:57 AM
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Hi @moansalot, thanks for getting in touch. I have closed some of the open tickets for you so you should now be able to view your fault again. If not here is a link to your fault ticket:
https://www.plus.net/wizard/?p=view_question&id=203188456
I can see a A55 has been submitted to begin digging up the suspect point on the line where the issue is thought to be. We are due an update regarding thsi tomorrow and one of our faults advisors will be in touch.
Re: Question 203188456
28-07-2020 2:47 PM
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Thanks Ben
Hopefully OR are more confident that they have located the issue - not really reassured by the comment "thought to be " but fingers crossed
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