Question 203188456

[#1]

Hi _ apologies for starting a new thread  - I have the above ticket open re a ongoing  phone line issue. ( cant immediately locate the original post/thread)

My account when viewing  states I have 5 open tickets  - however the first 4 in view  ( only ones showing ) relate to Account issues  - the fifth one ie the above is not accessible and of coure thats the one i'm looking for an update on   - was supposed to come off hold this moring and potential engineer vist  - so looking for confirmation

How do you view open tickets that are  more than 4th in the list !!

The ticket number should identify my account for PN staff.

[#2]

earlier thread is 

How long to fix a Home Phone issue !

[#3]

Still unable to access the ticket  - OR were apparently supposed to do something yesterday 

download SNR is SLOWLY dropping  currently 10.9 but should be circa 6.0

so something still unfixed

[#4]

Hi @moansalot,

Apologies for the delay in getting back to you on here. Having checked the ticket, I can see that this fault has been raised back to our suppliers for further investigation and we are due an update by midnight today. Our faults team should be in touch tomorrow with the update.

[#5]

@EmilyD 

Hi Emily - thanks

FYI still cant access the ticket this refers to - so adding comment here

A BT engineer ( this must be the 8th that have been in my street so far )  -  and it looks like he wont be the last  appeared late this morning  - apparently further issues uncovered  / and only  partly resolved ( this still leaves the X outside number 5  as indentified by engineer no 4 or was it 5 - untouched  /unresolved / un-dug )

Todays engineer  reporting the issues  - further up the OR chain so fingers crossed   - this is almost a month since first reported and 22 days since 1st engineer visited.

B/d Stats are now as follows   - so still quite a high Noise Margin as reported by BT 6 business hub  - and a huge 19mb difference between syc rate and theoretical high as judged by the router

Data rate:

20.00 Mbps / 67.00 Mbps

Maximum data rate:

21639 / 86794

Noise margin:

7.2 dB / 11 dB

Line attenuation:

17.5 dB / 26.5 dB

Signal attenuation:

17.5 dB / 26.5 dB

[#6]

Still no access to this ticket

can only view 4 account related tickets

[#7]

Now Tuesday

Still have no access to this Ticket - Kindly update status  - it's now over a month since the line fault originally reported

My account page  still shows 4 account related tickets  but NO access to this ticket

Page is also showing 

An error has occurred

You can't change your products for the moment, you already have a product change in progress.

  ( Change initiated two weeks ago !!!)

Whats going on with your Web Site

[#8]

Hi @moansalot, thanks for getting in touch. I have closed some of the open tickets for you so you should now be able to view your fault again. If not here is a link to your fault ticket:
https://www.plus.net/wizard/?p=view_question&id=203188456
 

I can see a A55 has been submitted to begin digging up the suspect point on the line where the issue is thought to be. We are due an update regarding thsi tomorrow and one of our faults advisors will be in touch.

[#9]

Thanks Ben

Hopefully OR are more confident that they have located the issue  - not really reassured by the comment   "thought to be " but fingers crossed