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Switch back to existing number

brennmb
Browser
Posts: 2
Registered: ‎22-07-2020

Switch back to existing number

Hi,

 

Does anyone have experience with how long the process takes to switch a number back?

 

PlusNet didn't retain the existing telephone number when the broadband was switched and we have had to raise a support case. Just a little worried because the owner is my elderly mother and she lots of people are not able to contact her easily.

OR000001218

 

Thanks

Mike

4 REPLIES 4
LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Switch back to existing number

Hi Mike,

 

Thanks for getting in touch.

 

I've checked the relevant telephone number with Openreach and I believe the renumber process was completed earlier this month.

 

Can you advise if there are any issues with her landline? I'd suggest trying an incoming call to see if the call can be connected, and an outgoing call to your mobile to see what number comes up when receiving the call.

 

If the number is not correct please come back to us.

 

Thanks - LF

 

 

Anonymous
Not applicable

Re: Switch back to existing number

Welcome   brennmb to the Forum

The easiest way to check what telephone number the line is on is to call 17070 from the phone

 

HD 

brennmb
Browser
Posts: 2
Registered: ‎22-07-2020

Re: Switch back to existing number

Hi,

 

Line is dead.

 

BT phone - just has display that states Please check line cord.

 

Both sockets are the same - no line.

 

Thanks

Mike

 

Buttercup
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 122
Fixes: 5
Registered: ‎08-04-2020

Re: Switch back to existing number

Hi there @brennmb, I'm so sorry to hear about this.

 

I've raised a support ticket on the account which you can view by logging in here.

 Jess Moore
 Plusnet Help Team