No dial tone
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- No dial tone
No dial tone
27-12-2019 5:53 PM
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Re: No dial tone
29-12-2019 10:36 AM
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Hi @BB
I'm really sorry to hear that the installation of your phone line hasn't gone to plan. As you've noted, I can see that an engineer is scheduled for 31/12/19 to investigate this for you - please let us know how this goes - we'll be happy to pick up the downtime and an appropriate gesture of goodwill once this is resolved.
Best wishes
Dave
Re: No dial tone
29-12-2019 3:29 PM
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Re: No dial tone
31-12-2019 12:47 PM
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Finally got phone and broadband connected, its been a nightmare.
Engineer said It was connected in the green box , but was routed elsewhere.
Re: No dial tone
01-01-2020 4:12 PM
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Hi @BB, I am glad to hear that this has now been resolved.
I have issued a credit to cover the downtime for you but please do get back to us if you have any further queries.
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