About BB

BB · ‎12-05-2025

What's going on with PN. I have been with them for 20years or so. Its gone down hill. Now getting rid of email or pay £15. How ridiculous to say concentrating on Broadband. Landlines going. Really disappointed, I rely on my email address. Time to move on, but to whom?

BB · ‎15-12-2024

Hi, I managed to get my address book back. But no way to find my previous email folders.

BB · ‎09-12-2024

Thanks , I have not got anywhere at all with whatever suggestions. I don't understand some of the txt abbreviations , but I don't think it will make any difference. At a total loss .Good old Microsoft.

BB · ‎06-12-2024

And nothing ?

BB · ‎06-12-2024

Yes i have umpteen times

BB · ‎06-12-2024

Hi all, I have down easeus and diskdrill. Took ages to scan etc. Still not able to original profile. Some emails, but no folders or address book. In despair.

BB · ‎02-12-2024

Hi, Thanks for all the responses. Just a reset , which took a while. Hard drive not formatted. Quite a few different apps were removed inc Thunderbird. I reinstalled TB , all folders gone except inbox which had about 12 latest emails. Tried the profile route without success.

BB · ‎02-12-2024

Hi, I recently reset my Windows 10 laptop. Unfortunately it deleted my Thunderbird mail app. I reinstalled the app , but my folders and address book were not there. Some very recent inbox mails (12) were present but not older ones. Anybody out there has any advice to retrieve them. I have tried everything inc profiles etc. Many thanks

BB · ‎28-04-2023

The recent price hike is getting silly now. Unfortunately I am contracted for another year I think. Will definitely be moving or downgrading. Dont really need full fibre. Very disappointed.

BB · ‎21-01-2023

Hi, I transferred everything with Google one. It didn't do Bluemail or PDFs. Regret using that now, Bluemail not worked, I have lost them grrrrrrrrr

BB · ‎19-01-2023

My old phone was on POP3 . I can't understand why all the messages did not transfer. The later ones have but the old ones have not. I changed my new phone to Imap in the hope of retrieving them , to no avail. Where can they be?

BB · ‎19-01-2023

Hello, I access my plusnet mail via Bluemail on my mobile phone. I recently changed to a new phone and subsequently lost some of my mail when transferring across. Can anyone help me retrieve them. Bluemail advised me to contact PN. Are they stored on server? Thanks

BB · ‎28-04-2022

Hi, I have been a customer for many years and have always been pleased with customer relations. However I am gradually losing faith and not impressed of late. I rang to query my bill and then asked to be transferred to Cancellations dept. He would not do this for me, I kept cool but terminated the call. I contacted them myself . I get emails from PN listing open questions, but am not able to respond to them. No point calling to complain , it takes too long, life is too short. No way of emailing. If I was not still in contract I would have terminated . Totally disgusted

BB · ‎13-12-2019

Still cannot believe how long it takes. In your ads you don't say it can take up to a month to get connected. Is it BT or PN that I am waiting for?

BB · ‎13-12-2019

Hi, Yes I have signed up but am not happy. I was told by [CSA Removed] that 27/12 was a fictitious date and that it would happen earlier. I was told that it would be resolved 12/12/2019. I have complained and basically got nowhere, just got fobbed off and told to ring various depts .No joy. Never had any problems before. Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.

BB · ‎04-12-2019

Not sure. But PN are not willing to show any goodwill, I had always found PN to be excellent without any problems

BB · ‎04-12-2019

Hi, I cancelled over a month ago because at the time I did not have a permanent address to move to

BB · ‎03-12-2019

I was a member previously for many years but had to cancel because of house moves. I called today to renew and reap the benefits which I had previously. Wrong, no goodwill , no previous referral allowance. £50 for an engineer, £5-£10 activation fee. Missed the £75 cashback 14 days for line to be connected. I wanted it next week. Anybody any ideas or suggestions because I am very disappointed.

BB · ‎09-09-2017

Hindsight is a great thing. I reckon PN should have made this clearer.

BB · ‎09-09-2017

I have the app running fine on my Laptop. When I signed up for BT , I read that it could be used also on other devices. However I tried to put it onto my Tablet it was not compatible. I phoned PN and after 45 mins I actually spoke to someone. An unacceptable wait. The operative checked with BT who told him that the App is not compatible with 4.2.2 android. PN should not advertise these facts when such problems are present. This is the first time that I have ever had any issues whatsoever with PN. Overall I am content with BT Sport and Broadband etc

BB · ‎19-12-2016

I got the new router and everything started great. It has started freezing when streaming. Subsequently I have to switch it off and on again. Its not really acceptable. The previous Thomson never did this ? Also I am not getting the speed which I was contracted to, its well below 7!!

BB · ‎03-12-2016

Juat had an email to say its on its way today. I was told this 2 weeks ago. What more can I say ??

BB · ‎02-12-2016

I have been with PN for many years and have never had any reason to complain about them really.Odd moan but always resolved. I was promised a new router 12/11/2016. I am still waiting, althoughI have been promised twice that it has been sent. However after reading various reviews about the latest router Sagemcom 2704I am not sure if it will be as good as existing Thomson.

BB · ‎23-01-2015

Thanks Mathew, I have replied via help assistant. I can't understand why people keep complaining about PN. :)

BB · ‎23-01-2015

Hi, I have been with PN for many years and have nothing but praise for them. Always helpful and reliable. However a question was submitted by one of PN's CS staff on my behalf to the accounts dept. This was a week ago. I added a couple of comments at a later date. I did chat on line to chase the event. He told me if further comments are added the question loses its place in the queue. Poor system. Still no response. What is causing the delay ?

BB · ‎18-08-2014

I posted a question on line 5 days ago, I have not had a reply. What has happened to PN customer service, is everybody not happy with PN anymore.? Have the price increases frightened existing customers ?

BB · ‎16-02-2012

I have been with PN quite a while now and have been pleased with the Service. I recently contacted PN to confirm that my price would be the same for the next 12 months. I was told it would and I presumed obviously that nothing would change. However it increased when I got my latest bill. When I queried this I was told in no uncertain terms that it was not telephonists job to check my account. I would not get a refund for the month but my previous charge would restart next month. Its not the money , its the principle of things . Will leave asap, but am tied in because I paid my line rental in advance.

BB · ‎16-06-2011

That's fine,but why the increase in price, I bet you will be increasing line rental next !

BB · ‎16-06-2011

I have been informed that the prices are increasing by £1 from July. That's over 10% . No longer competitive, cheaper deals around. Getting greedy, no increase in service or speed. Disappointing

Disappointed

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