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Home Phone Call Features

Dodgydog
Grafter
Posts: 48
Registered: 08-09-2007

Home Phone Call Features

Since i raised this in a rant and by phone  nearly 3 months ago and several times since it still is not sorted
So the puzzle for today is for someone to look at the listed standard call features and at the discount list just above it and try to make it work , especially what combination of 4 features would give a saving of up to £4.99 , Also Anonymous call is still listed under standard features when acording to PN it is not.  After several "it is being sorted and clarified" it is obviously better to still , shall we say , mislead people Huh  Undecided
3 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Home Phone Call Features

dont push to hard, they dropped a right clanger with me last night.  see http://community.plus.net/forum/index.php/topic,78382.msg634503.html#msg634503
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Home Phone Call Features

and yet Another, just got the bill
Qty    Description    Unit    VAT    Gross
1 Value charge for the period 26/07/2009 to 25/08/2009 £5.21 £0.78 £5.99
1 Talk Anytime Line Rent charge for the period 24-08-2009 to 23-09-2009 £9.52 £1.43 £10.95
1 Call Plan charge for the period 24-08-2009 to 23-09-2009 £4.35 £0.65 £5.00
1 Home Phone Anytime charge for the period 24-08-2009 to 23-09-2009 £9.52 £1.43 £10.95

Net Amount £28.60
VAT Amount @ 15% £4.29
Invoice Total £32.89
forgot the 0.99 for features, charged twice for phone, 5.00 should not have charged, total bill should only be 19.93
Not amused Johnathon (CSV)
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Home Phone Call Features

Hi Peter,
I believe that this is because you had both phone products during your billing period, which has now been rectified (you were moved back to HP Anytime).  Can you let me know once the payment has gone through and I'll get it refunded?